Frequently Asked Questions:
What classes do you offer?
We offer Babysitting Preparedness, Pet First Aid CPR & Disaster Preparedness, Mental Health First Aid, Stop the Bleed, Wilderness First Aid, Sports First Aid & Injury Prevention for NYS Coaches, and a variety of American Heart Association CPR AED, First Aid and Professional levels Certifications like BLS, ACLS & PALS and more. We also offer training related to child safety.
Where do you hold your classes?
At our various business locations, hospital locations, and on-site for local businesses in the NY and CT area primarily in Putnam, Dutchess, Ulster, Orange, Litchfield, and Fairfield Counties.
Are you following COVID19 precautions?
We have resumed training in June following all required COVID19 procedures. Students attending class will need to wear a mask and ensure they do not arrive to class ill. Students will also be subject to any required screening procedures at class sites. Should you refuse to follow these mandated requirements you will not be permitted to sit for class. Further requirements are outlined in the terms and conditions page at check out. Social distancing is required whenever possible, decontamination procedures have been enhanced and any team skills adjusted to follow proper precautions.
When will I get my e-card?
E-cards are issued for AHA and ECSI certification classes. Paper cards are no longer available from the distributors. You will get an email from AHA with a link to click and must follow the prompts to claim, view, save or print your AHA e-card. You must claim your e-card to have access to it. ECSI will send your certification as an attachment. E-cards are typically processed within 1-5 business days so check your email (inbox, junk, spam, and trash folders). The Babysitting course is currently a paper card that will be mailed to the address used after class and typically arrive within 2 weeks.
Where can I find my ecard?
If you need to find your AHA certification e-card please visit this site where you can find a previously issued ecard or a new one if you did not get the email to claim your ecard from the American Heart Association
Can I take a renewal or update class if I am expired?
AHA only allows a 45-day grace period to take a renewal (update) class if you have expired but your certification is still expired. AHA does not extend your certification date. In addition, if they have made significant recent updates they may eliminate the renewal and update classes as an option during that time.
How big are your classes?
Class sizes are restricted meaning that prior registration and payment are required. We will NOT accommodate any walk-in students. Class sizes are kept small at this time between 6-8 students maximum as the space we are using allows following all COVID19 precautions.
Do you do private group training or come on-site to businesses?
Yes! If you are interested in group training we can conduct onsite classes for groups of 6 or more based on the current state, CDC, and DOH restrictions. Group size class restrictions may temporarily only allow us to conduct a class size of up to 8 people. Please email us at:
or call us at 845-475-9742 for more information.
Does the department offer any complimentary services?
We offer complimentary child safety seat checks and bike helmet fittings by appointment if you need assistance email Peter.Dandreano@NuvanceHealth.org
We also offer our AHA Friends & Family CPR AED, Mental Health First Aid, and Stop the Bleed classes held at the hospital locations free of charge year-round.
How long is my certification valid?
All certification courses are valid for a period of 2-years and will expire at the end of the month the class was taken. For example, if your class was March 5, 2020, you will expire on March 31, 2022. Non-certification courses recommend an update every year and Bloodborne Pathogens are also required each year.
What is Hands-Only CPR?
Hands-Only CPR is a basic version of CPR that can be performed on ADULTS when someone is not trained in CPR or when a barrier device is not available. While traditional CPR with compressions and breaths is still a best practice and still must be used for pediatric patients compressions alone has proved beneficial in Adult patient outcomes. Both compressions and breaths are still recommended for the highest quality care as well as the use of an AED as soon as possible. For a video on how to perform Hands-Only CPR that the AHA released click the link here: https://youtu.be/M4ACYp75mjU
Is there an App for that?
Download the FREE American Heart Association CPR & First Aid app to learn lifesaving skills and have simple steps for common health and safety emergencies at your fingertips available on Apple and Google Play
How do I keep my skills up to date during the 2-year time frame?
Refer to your book or online modules to keep the information fresh. You can also visit the AHA's website for the most up-to-date information at www.heart.org or follow their science news youtube channel here:
Who can register for a class?
Anyone is welcome to register for our classes. Please see the class descriptions and ensure it is the best fit for what you are looking for. If you are unsure email us and we can help!
Do you offer online classes?
None of the nationally accepted and reputable certification providers (AHA, Red Cross, ECSI, ASHI) offer a fully online certification course for CPR or First Aid. We are required to follow their requirements and curriculum to certify you so in-person instruction is required. Never practicing skills with a certified instructor with equipment may increase your liability risk so all our CPR and advanced certifications require in-person instruction as required by AHA. Blended learning options are available where the bookwork is completed online followed by an in-person skills practice and testing session for some course types. We may at times offer some fully online training for other non-certification course types as available and directed by the AHA or through other national training organizations. For example, the 6-hour NYS Insurance Point Reduction Course, Safe Kids Car Seat Basics, and a few others are all completely online.
Did AHA Offer any accommodations because of COVID19?
AHA allowed some course modifications because of COVID19 to increase safety. AHA did offer a very rare accommodation of a certification extension of 120-days only for those who expired at the peak of COVID19 who may have been unable to find a class. For those who expired from March 2020 to June 2020, the 120-day extension was available but currently, all extensions have expired. No further extensions have been announced at this time.
Why do I not see Babysitting Preparedness, Pet First Aid CPR AED & Disaster Preparedness, or some of your other courses?
Some of our courses are offered seasonally in Spring, Summer & Fall, and may not be held in the winter as we have a low demand. Please check back regularly for our updated yearly schedule of course offerings.
Why are classes so long?
We are an official AHA Training Site, all our class time frames are aligned with the AHA curriculum, lesson maps, educational requirements, and agendas. Some smaller classes may finish a bit more quickly but not by much. Classes are the designated length meeting the AHA requirement for certification. The same is true for our ECSI, ASHI, Stop the Bleed, Safe Kids, and Mental Health First Aid classes they set the structure and curriculum requirements that must be followed for certification.
Do you accept donations?
We are a not-for-profit agency. If you wish to donate to help keep some of our services free of charge, please contact us!
How can I get more involved with the American Heart Association?
Want to help the AHA make a difference worldwide? Join the You’re the Cure Network to see current campaigns available that you can help with here https://www.yourethecure.org/join
Do you rent or sell equipment?
We do not currently rent or sell equipment. Please see a distributor for your equipment needs.
What is the cancellation policy?
Should we need to cancel a class, change the location, delay or reschedule because of weather, a COVID19 precaution, or other reason we will email you and (if you opt-in) text your cell. Please register with an email you check often. We will make every attempt to do this as soon as possible but please check your email in the days leading up to class as well as the morning of for any changes. We will provide options available for rescheduling if needed. Most of our courses do run as scheduled.
What is the refund policy?
If you are unable to make it to class we can process a refund (less the cost of books shipped) for fully in-person classes if we have 1 (one) full business day of notice. For example, if the class is on Saturday morning you need to notify us by Friday morning. You can notify us via email or phone. We also have the option to change your class date should you have a last-minute emergency just let us know. Books mailed are not returnable and are non-refundable. Online or hybrid courses are also non-refundable. You may contact us at 845-475-9742 or Wendy.Hennessy@NuvanceHealth.org
Do you hold instructor trainor classes?
We do hold AHA instructor certification classes for BLS, ACLS & PALS. You must be certified as an AHA provider first. We offer these classes 1-4 times per year based on demand. We typically offer them in Spring & Fall so check back on the site for offerings then. Taking this course will not make you an employee. Anyone taking the class is considered an independent instructor and must purchase their own supplies and equipment as well as will set their own prices. This can be a significant investment as the AHA can make unannounced price changes at any time and update the materials and curriculum at a minimum of every 5 years. We can also hold instructor classes on-site for groups of 4 or more. AHA will require you to be monitored regularly for compliance by your AHA Training Center (Nuvance). AHA requires you to teach a specified minimum number of classes each year and be evaluated by your AHA training center prior to expiring to renew. If you do not meet both requirements you will not be permitted to renew and will need to take the entire class over. Any other instructor classes like Stop the Bleed, ECSI, ASHI or Mental health First Aid we do not provide the training and our TC covers direct staff only. You can visit the websites of these organizations to find out how to become an instructor. www.stopthebleed.org https://www.mentalhealthfirstaid.org/become-an-instructor/
We do occasionally offer child safety seat technician and update courses that utilize the Safe Kids curriculum.
Are you an authorized training center?
Yes. We are an authorized training center for the American Heart Association, Emergency Care & Safety Institute, and the American Safety & Health Institute (ASHI). All instructors have a fully active and current instructor certification for any discipline they are teaching. All car seat technicians are certified by Safe Kids and follow a curriculum approved by NHTSA.